Service Questions

What are the collection days for my neighborhood?

If you are unsure of your service schedule, please contact Customer Support. Individually billed customers may log into My Trash Account to view your collection days.


When should I put my items out for pickup?

Virginia:
The truck arrival time at your home may vary depending on any number of factors, most of which are out of our control; therefore, homeowners are advised to have all items out at the curb the night before. Do not place your containers next to any objects (car, fence, mailbox, etc.) that may impede access or obstruct sight of your items.

Georgia + Colorado:
The truck arrival time at your home may vary depending on any number of factors, most of which are out of our control; therefore, homeowners are advised to have all items out at the curb the night before or curbside by 7 A.M. Do not place your containers next to any objects (car, fence, mailbox, etc.) that may impede access or obstruct sight of your items.


Will I be charged for items outside the container?

Virginia:
Our service is provided for every day generated household waste-only overflow that will not fit inside the container may be placed next to the container. Construction, cleanout material, and remodeling debris are not household waste.

Georgia + Colorado:
We will collect a maximum of 1 96-gallon trash can or 3-30-gallon trash cans and up to 5 additional bags of everyday generated household waste as part of our service.  If you would like to schedule the removal of more than the allowable amount of trash or a bulk item(s), there will be an additional charge and advanced notice is required.


What do I do if my service has stopped, or my equipment has been removed for non-payment?
Once your account has been suspended or canceled due to a past due balance, we require that the account balance be paid in full for services to reinstate. Please contact Customer Support to ensure service will reinstate once payment has been made. Reinstatement fee of up to $35.00 may apply.