Restarting, Pausing & Cancelling Service Questions

How do I restart my account?

Please contact our Customer Support department for assistance.


How do I put my account on vacation hold?

Please contact our Customer Support department for assistance.


How do I cancel service? 

Please contact our Customer Support department for assistance. We request 2 weeks notice to cancel services. There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You must remain responsible for all charges, fees, and taxes through the end fo the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or is otherwise prohibited by law). All American Disposal Services equipment provided to you during your time of service is to be scheduled for collection at the time of cancellation. Any equipment not returned is subject to a $100.00 charge per cart, and a $10.00 charger per bin.