My Trash Account Questions

How do I setup a my trash account?

When setting up an account, please have the following items prepared:

  • Customer ID
  • E-mail address
  • Telephone Number OR Invoice Number associated with the customer account.

Next, access My Trash Account and click here to register.

A form will appear that will require you to submit information related to your customer account. Make sure to fill in all fields!

After submitting your form, a confirmation e-mail will be sent to you. A pop-up window should also notify you that an e-mail is on its way. Some e-mail providers may take up to an hour for this e-mail to arrive in your inbox.

You must click the link within the confirmation e-mail in order to activate your account. You will not be able to login to My Trash Account or request a password reset until you have activated your account.


I forgot my password. What do I do?

Within the My Trash Account you will find a link that reads “Forgot your password?” Click here for assistance. This will only work if you have activated your previously created account.

A form will appear that will require you to submit information related to your customer account. Make sure to fill in the required fields.

After submitting your form, an e-mail will be sent to you with your new account information. A pop-up window should also notify you that an e-mail is on its way. Some e-mail providers may take up to an hour for this e-mail to arrive in your inbox.


Can I manage multiple accounts in my trash account?

Yes, you can manage multiple accounts in My Trash Account. This should be done through a single account login.

Click on ‘Your Username’ in the right hand corner to select “User Settings”.

Utilize the ‘Add Account’ section below the ‘Change Email or Password’ and ‘Manage Accounts’ sections. You will need a Customer ID Number, Phone Number or Street Number associated with the additional account(s). Hit the Add Account button in order to add additional accounts.

You can change the Default Account visibility by using the drop-down menu next to “New Default Account” within the ‘Manage Account’ sub-tab.

Please access this information by clicking on your USER and select “User Setting”.


Can I receive paperless invoices?

Yes, you can sign up online for paperless invoices by clicking “Manage Paperless” within My Trash Account.

Select the ‘Manage Paperless’ sub-tab and follow the prompts on the page.

Once you select “Save Paperless Options”, a confirmation e-mail will be sent to the e-mail address provided. Some e-mail providers may take up to an hour to receive this e-mail.

If you don’t have an online account, please email our Customer Support Team.


What features does my trash account have?

With My Trash Account, you can:

  • Enroll in paperless billing
  • Enroll in automatic payments
  • Manage payment options
  • View invoices and pay your bill
  • View your collection service calendar