Late Payments & Account Hold Questions

When is my payment due?

Payment is due upon receipt of the invoice. Any payments not received within 45 days of the invoice date will result in a $10.00 finance charge and possible suspension of service. In case of suspension, there will be a maximum $35.00 reinstatement fee.


When will I incur late fees?

Any payments not received within 45 days of the invoice date will result in a $10.00 finance charge and possible suspension of service. In case of suspension, there will be a maximum $35.00 reinstatement fee.


How do I restart my account?

Please contact our Customer Support Team.


Why did my rate increase?

American Disposal monitors our costs in order to provide you with the highest level of customer service. With the cost of equipment, landfill, labor, insurance, and other operating expenses on the rise, we must unfortunately pass on a portion of these escalated costs.


Why am I getting phone calls about my account?

We make courtesy calls to remind you when a balance has become past due. This helps ensure there is no interruption in your service.


What do I do if my service has stopped, or my equipment has been removed for non-payment?

Once your account has been suspended or cancelled due to a past due balance, we require that the account balance be paid in full for services to reinstate. Please contact our customer service department to ensure service will reinstate once payment has been made. Reinstatement fee of up to $35.00 may apply.